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Privacy Policy

How we protect your personal information

Protecting Your Privacy

At Plough & Oxen, we aim to deliver the best products for great value. We want you to feel confident in us knowing we keep all your personal information safe and secure.

We're committed to protecting your privacy, which is why we made this policy – to explain how we may collect and use your personal information.

1. Information We Collect

We may collect and process the following data about you:

  • Personal Information: Name, email address, phone number, delivery address when you register or place an order.
  • Payment Information: Credit/debit card details and billing address (processed securely through our payment providers).
  • Order Information: Details of products you have purchased, order history, and preferences.
  • Technical Data: IP address, browser type, and pages visited (via cookies).

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Send order confirmations and delivery updates
  • Respond to your enquiries and provide customer support
  • Send promotional communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted connections.

4. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

5. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.

6. Third-Party Services

We may share your data with trusted third parties including delivery partners, payment processors, and analytics providers, solely for the purpose of fulfilling your orders and improving our services.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Last Updated: April 2026